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Large outdoor pool with lounge chairs and umbrellas under clear blue sky and palm trees.
Coastal resort with white sandy beach, turquoise sea, and lush tropical vegetation.
Beach area with white beds and palm trees by the sea at a hotel resort
Open beachside restaurant with white furniture and blue glassware under a wooden roof.
Wooden walkway between palm trees and beach huts under blue sky by the sea
Beach resort with palm trees, thatched roofs, and turquoise water under cloudy skies.
Four people cross a hanging bridge in the forest surrounded by dense greenery.
Family with two children on the beach in sunshine, children playing in sand and water.
Three people with bicycles on a paved path in a dense, green jungle.
Beach with palm trees and rows of lounge chairs by the sea at sunset.
Bright hotel restaurant with black and white checkered floor and set tables.
Hotel lobby with reception desk, chairs, and a large mosaic on the wall.
Illuminated pool area with hot tubs and lounge chairs at night in a hotel.
Modern swimming pool with integrated hot tub and lounge chairs under a blue sky.
An open tropical restaurant with guests dining in the evening under a thatched roof.
Elegant hotel room with double bed, wooden furniture, and access to a terrace.
Children’s room with bunk bed, colorful rug, rocking horse, next to terrace with table and chairs
Elegant dish with roasted meat, sauce, and decorative garnish on white plate.
Aerial view of a tropical water park with pools, slides, surrounded by lush greenery and the sea.
Three people in traditional costumes jump over a fire at night.
Man giving woman a massage on a mat in a room with many candles.
Mexiko ∙ Yucatan und Cancun ∙ Playa del Carmen

Sandos Caracol Eco Resort *****

CUN026
Fitness
Wellness
WLAN
Pool
Beach
Family
Air conditioning
Map
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Location

The Sandos Caracol Eco Resort is located on the Riviera Maya, in front of a sandy beach and nestled in a unique vegetation between jungle, mangroves, and natural lagoons (cenotes). The hotel is 15 minutes from the center of Playa del Carmen and 50 minutes from the airport.
Three people with bicycles on a paved path in a dense, green jungle.
Beach with palm trees and rows of lounge chairs by the sea at sunset.

Facilities

Bright hotel restaurant with black and white checkered floor and set tables.
Hotel lobby with reception desk, chairs, and a large mosaic on the wall.
Illuminated pool area with hot tubs and lounge chairs at night in a hotel.
Modern swimming pool with integrated hot tub and lounge chairs under a blue sky.
An open tropical restaurant with guests dining in the evening under a thatched roof.
The Sandos Caracol Eco Resort consists of 2 different areas: the Family area and the Select Club area. The facilities of the entire complex include 7 restaurants, two 24-hour snack bars (incl. vegetarian/vegan), 10 bars, three pools, one of which is exclusively for the Select adult area, a water park with 29 slides, a spa area, and a disco bar. Free Wi-Fi in the outdoor area in the Eco Signature and Select rooms and in the Beach Club House. The hotel also offers the All Nature Experience, a variety of nature activities and Mayan performances where guests can experience the local fauna, flora, and culture up close. Furthermore, an Aqua Park is available to guests.

Accommodation

Superior Double Room

The newly renovated rooms feature a king-size bed and a bunk bed for 2 children, shower/WC, bathrobe, hairdryer, air conditioning, cable TV, iron & board, alarm clock, minibar, safe (laptop size), cosmetic mirror, hot and cold drinking water dispenser, Wi-Fi, and a balcony or terrace with garden, jungle, or pool view. (DSU/DEU/KDS)

Elegant hotel room with double bed, wooden furniture, and access to a terrace.
Children’s room with bunk bed, colorful rug, rocking horse, next to terrace with table and chairs

Family Suite

These rooms have the same amenities as the Superior Rooms but offer a bunk bed for 3 children in a separate children's room, 2 showers/WC, and a balcony with a plunge pool. (2FS/KF3/KF6).

Superior Select Club Adults Only

The tastefully furnished rooms feature a king-size or two queen-size beds, shower/WC, bathrobe, hairdryer, air conditioning, cable TV, iron & board, ceiling fan, alarm clock, safe (laptop size), minibar (soft drinks and beer - daily refill), drinking water dispenser, and a balcony or terrace with garden, jungle, or pool view (2SZ/1SZ).
Select Club Inclusive Services: Private check-in/check-out, 1 bottle of sparkling wine, welcome fruit basket, premium drinks, exclusive à la carte restaurant for breakfast and lunch, free internet service in outdoor areas, use of the Select Pool Club (Adults only), library, snacks at the beach club, private beach area with loungers, umbrellas, and drink service, as well as an exclusive beach club house with concierge service (also adults only).

Deluxe Select Club Room Adults Only

These rooms have the same amenities as the Superior Select Club rooms but feature a king-size bed, 1 sofa bed, and a whirlpool in the room (DCZ/DCO).

Note

In the Caribbean, most rooms are equipped with two queen-size beds (approx. 1.40 x 2m). With occupancy of 2 adults + 1/2 children/3 adults, no extra beds will be placed in the room, meaning occupancy is 2 people per bed, even if rollaway beds are listed on the confirmation!

Meals

All Inclusive

Open beachside restaurant with white furniture and blue glassware under a wooden roof.

All Inclusive

All Inclusive

24-hour All-Inclusive includes breakfast, lunch, and dinner in buffet style, and à la carte in the evening, snacks, national and international alcoholic and non-alcoholic drinks at the bars and restaurants, breakfast and lunch at the exclusive à la carte restaurant (for Select Club guests). Free entry and free drinks at the disco (ages 18+).

Elegant dish with roasted meat, sauce, and decorative garnish on white plate.

Not included in All Inclusive

Car rental, laundry service, medical service, and spa treatments and entry.

Sports included

Subject to availability: fitness studio, aerobics, aqua aerobics, 2 tennis courts (sports court), table tennis, volleyball, yoga, basketball, bicycles, eco tours, catamaran. Guided nature trails, new aqua park with 7 water slides for adults and 22 water slides for children (The aqua park is closed on Tuesdays).

Sports for a fee

PADI diving school, 18-hole golf course Grand Coral Golf Course, deep-sea fishing, scuba diving, and snorkeling excursions.

Wellness

Man giving woman a massage on a mat in a room with many candles.
Spa area for ages 18+. Treatments are subject to a fee.

Entertainment

Daily international animation and entertainment program with games, competitions, and evening shows. 4 authentic Mayan performances per week. Live bands (seasonal), theater, and disco bar (including drinks). Weekly theme days and All Nature Experience with nature, culture, and eco-activities.

Hotel service

Daily minibar refill. Currency exchange, photo shop, medical service (all for a fee). Sun loungers, umbrellas, beach towels at the pool & beach included. Wi-Fi in outdoor areas and in Eco Signature and Select rooms included.

Hotel features

  • Golf
  • Tennis
  • Volleyball/Beach volleyball
  • Spa
  • Wi-Fi
  • Animation
  • Club
  • Fitness
  • Air conditioning
  • Hotel safe
  • Sandy beach
  • Water slides
  • Kids club/Mini club
  • Children's playground
  • Children's pool
  • Massages
  • Sauna
  • Diving
  • Internet
  • Shopping facilities
  • Family-friendly
  • Direct beach location
  • Extended hygiene concept

Note

Wearing water shoes is recommended. The beach has some rocky sections that are difficult to access.
Appropriate attire is requested for meals (smart casual).
You can complete the check-in process before arrival using an app.
Select Club for ages 18+.
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Hotels in Mexico will now introduce an "Eco-Tax". This means that every hotel room user in Mexico is obliged to pay a state tax locally at the hotel in cash, similar to a tourist tax.
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A tourism tax came into effect on April 1, 2021, and currently amounts to a one-time payment of 224 Mexican Pesos, or approximately 11 US dollars per person, regardless of the planned duration of stay in the country.
The tax can be paid electronically before departure via the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can also be paid in cash upon arrival at the airport. It is advisable to have the exact amount in Mexican Pesos or US Dollars with you. Select Club for ages 18+.
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In Mexico, sinks or bathtubs/whirlpools may be integrated openly into the general living area of the hotel room without spatial separation.

No smoking policy

Smoking is prohibited in all public places in Mexico. This also applies to public transport, beaches, parks, hotels, and restaurants. Violations can be punished with fines or imprisonment.

Seasonal information

For stays between April and December, increased occurrences of seaweed and algae may occur due to wind, temperature, and currents. In particular, an increased presence of brown algae is often observed in the Caribbean during this period. This affects the beach and the sea. The hotel management and local authorities are, of course, making efforts to clean affected beach sections in cooperation with the municipal administrations. However, this requires the use of appropriate equipment, which may produce some noise.

Country category

5 Sterne